FAQs
Where can I find the hotel “Das Weitzer” and how do I get there?
Our address is Grieskai 12-14, 8020 Graz. For exact directions, please use Google Maps. It’s definitely quicker and clearer than explaining the route using all four points of the compass.
Where's the hotel car park, how much does parking cost and can I reserve a parking space?
You can find Citygarage Weitzer right next to our hotel – just drive down Grieskai another 30 metres and at the blue “City Garage Weitzer” sign on your right side drive down the underground parking entrance. You’re welcome to drop off your luggage in front of the hotel first, and then we’ll show you the way ourselves. Please take a parking ticket at the car park entrance*.
You’ll receive an exit ticket at reception. The regular 24-hour ticket costs € 31.50. For discount ticket (€ 18.-) please check our direct booking advantages! For detailed information go to “service”.
Unfortunately, we can’t offer reservations, but they’re not really necessary. After all, it’s a public car park and there’s always enough space.
*Maximum height of the entrance 2.10 m – entrance not permitted with gas-powered vehicles or trailers.
Dou you also have charging stations for e-vehicles?
Yes, there are 5 parking spaces with charging stations for electric vehicles available in the Citygarage Weitzer. These can be used on request and subject to availability and charging costs € 0.075 per minute.
Do you also offer valet parking?
You know your car best, that’s why we’d rather you took responsibility for it. In addition, our car park is almost a must-see in itself, with its own art installation at the entrance. You’ll only find something like that at the hotel “Das Weitzer”.
How do I get to the hotel using public transport from the train station or the airport?
Tramlines 1, 4, 6 and 7 stop at the train station. All four bring you to us by the same route. Get off the tram at Südtirolerplatz/Kunsthaus, and from there, it’s just a few steps. From the airport, you can take bus line 630/631 to get here. You get off at Griesplatz and go along Griesgasse to the hotel. Price per person: € 3.
Does the hotel have WiFi, and how much does it cost?
First answer: yes. Second answer: nothing. Or in a little more detail: In all hotel rooms and throughout the whole hotel – from the lobby to the seminar rooms and restaurants – you can access the Internet very easily, using WiFi. Free access for our guests. Of course!
What's the WiFi password?
That’s simple: Weitzer8020
Is there an A/C and heating in the room?
Yes, of course! Some love it, some hate it. Since we don’t know which group you belong to, we leave it up to you to regulate the room temperature.
How much does the hotel charge for an additional person in an extra bed?
Children up to 2 years pay € 12.00 for the baby cot including breakfast, children up to 13 years pay € 40.00 per day in parents bed room, breakfast extra at € 11.00. Children older than 14 years pay € 60.00, breakfast extra at € 22.00.
Are pets allowed in the hotel and what's the cost?
Your pet is very welcome in the hotel “Das Weitzer” and can be our guest for € 18.00 per day. We ask you to look after your pet yourself. After all, you know what your pet likes best.
How does the telephone in the room work?
:: Reception: Dial 100 for anything you need.
:: From room to room: For room numbers below 100 dial 7 plus the double-digit room number (e.g. room number 08=708, 73=773, etc.). For room numbers above 100 just dial the room number.
:: External line: Pick up the phone, dial 0, wait for the dial signal and dial.
:: Wake-up call: Just dial *55 and type in your 4-digit wake up time. For example, for 7:00 am type in 0700, for 7:00 pm type in 1900, etc.
Do you offer a laundry and ironing service?
That goes without saying! Our external partner is very happy to be of service Monday to Friday. Just notify reception and that’s all there is to it.
You have a clean laundry, but not ironed? Not a problem! We can bring an iron incl. ironing board to your room – free of charge of course.
Does the hotel have a fitness studio?
You’ll find our newly renovated gym with its unique rooftop sauna on the fifth floor. You can use the treadmill, etc. all day long, to get into shape. Or just break a sweat. For example, in our sauna from 5 pm to 11 pm. Towels are waiting for you there; you’re welcome to borrow bathrobes, and bathing slippers are yours for € 3.00 – you can get both at reception.
Where can I rent bikes?
Fast as the wind through Graz for only € 10,- per day for a pushbike or € 35,- per day for an E-Vespa. Would you like to go north or south? The bike trail along the river Mur is directly at your doorstep. A bike or Vespa helmet is of course a complimentary must we provide you with.
Are smokers still welcome at the hotel?
Smokers are welcome, of course! But smoking itself is restricted. We request that you don’t smoke in the hotel, the restaurant or in your room.
Where can I get a toothbrush at night?
Some things stayed at home? Not a problem! Toiletries can be purchased at the reception desk at any time.
Is there something in the room I have to pay attention to?
Yes, the fire alarm detector in your room:
:: Cigarette, E-Cigarette & Co: Fire alarms are strict non-smokers. So are our rooms. For smoking in your room we charge an extra cleaning fee of € 70,00 and € 500,00 if a fire alarm sets off.
:: Steam in the bath: It is no problem, if it’s getting hot in your room. But please be careful with too much hot steam from the shower – with the bathroom door wide open – due to the fire detectors. Otherwise it is possible that some firemen are going to join you. The price of € 500,00 could be spent better.
Is it possible to make a reservation without a credit card?
In principle, yes. However, we reserve the right to cancel bookings without a credit card guarantee from 6 p.m. onwards the day before arrival. To keep your room please contact our reservations department under +43 (0) 316 703 – 400 or send an email to reservations@weitzer.com We generally require a credit card on busy days, such as New Year’s Eve. Or you have the option of securing a room by paying in advance. We only need your credit card to guarantee your reservation. Your card will not be charged when you book your room. You will only be billed once you check out, or if you cancel after the cancellation deadline or fail to arrive as scheduled.
Until when can I cancel free of charge?
If you’ve booked our daily rate, you can cancel up to 6 pm on the day before you’re due to arrive. For special dates (public holidays, congresses, events) the cancellation policy can be different. But we recommend that you just check your booking confirmation, where you’ll find the regulations for cancelling your booking.
When can I check in? And when must I vacate my room?
You can check into your room from 2 pm. And it’s yours till 11 am on the day of your departure. If you’d like the room a bit earlier or for a bit longer, simply ask reception whether it’s available. For those who want to sleep longer or just don’t want to leave, we have our Late Check-out until 2 pm or 4 pm for € 20,- or € 30,-. Or you could stay another night – just an idea.
When's breakfast? And what should I do if I oversleep?!
You can enjoy our heavenly breakfast buffet in – nomen est omen – the Engelreich from 6.30 am to 10 am every day, and even till 11 am on Saturdays, Sundays and public holidays. If your alarm clock doesn’t go off – to put it that way – it’s not the end of the world: You’re welcome to have breakfast à la carte in our coffeehouse. Till 12 pm! You’ll manage that then, won’t you?
Is there a restaurant in the hotel?
Yes, and it’s one of the best in the city! Just leave the hotel by the side entrance, go round the corner to the left and you’re already in our restaurant Der Steirer. Alongside delicacies like the best Styrian Backhendl for miles around, and seasonal Styrian tapas, you’ll also find a fantastic selection of wines. And an incredibly charming atmosphere, which even the locals can’t resist. So please make sure you reserve a table! Daily opening times from 11:00 a.m. to 12.00 a.m. and warm kitchen until 11:00 p.m.
Where can I find souvenirs for my friends and family back home?
In our restaurant too. Or rather, in the Steirer Shop right next to it. For gift ideas galore and long daily opening hours from 10:00 a.m. to 10:00 p.m. And if you’d like some flowers, we also have our own florist’s, the Blumeninsel. And our fabulous Daniel or Grand Ferdinand soup and lotion can be purchased at the reception desk at any time.
Is there an ATM near the hotel?
A cash machine is located directly at the hotel entrance under the glass passage next to our flower shop “Blumeninsel”.
Is the reception open 24 hours?
Of course, our reception team is 24 hours a day at your side – with words and deeds.
Which services are included during my stay?
During a stay at the Hotel Weitzer we offer our guests the following free services: newspapers at breakfast, access to the rooftop sauna and fitness area, a city map, the use of our umbrellas (for a deposit of € 20) and a sweet surprise in the room. If you wish we supply you with an iron/ironing board and with a kettle including a tea set.
Are there seminar rooms?
The Hotel Weitzer has a total of 10 seminar and conference rooms with a capacity of up to 300 people for selected rates. Our event team is always happy to provide you with further information.
